Help Desk

The Help-Desk service is recommended for any company, regardless of its size and business. By outsourcing this service, we aim at providing companies with flexibility and cost reduction in the simplification of their structures, besides the management of all branches. Thus, the company focuses on its core business and, consequently, increases its productivity.

One of our goals is to reduce the time spent between the beginning of a call and the final solution of the service. We yet seek to reduce the amount of calls made to the Help-Desk.

All information about calls are registered on a call management system, increasing the knowledge bank and permitting an agile tracking of calls and also the generation of management reports for future actions.

The great potential of Teknisa Help-Desk is the know-how our consultants hold to resolve any problem related to the Teknisa systems as well as to the basic Microsoft softwares such as Windows and Internet Explorer, contrary to our adversaries that need extra trainings to attain a good knowledge of the system and then be able to provide the necessary support.

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